1-844-861-4DAP (4327) is the Directed Account Plan’s new dedicated phone number to reach a Retirement Plan Specialist or obtain your automated voice response system. Please say “Representative” to be directed to a Retirement Plan Specialist. Please click here for the Keytalk and Website Quick Reference Guide.
The KeyTalk automated voice response system makes it easier for you to keep an eye on your account and make transactions at any time you choose, 24 hours a day, seven days a week. In addition, you can speak with a DAP Retirement Specialist who can answer your questions Monday through Friday, From 9:00 a.m. to 8:00 p.m. ET.
Please keep in mind that transfer requests made via KeyTalk received on business days prior to the close of the New York Stock Exchange (4:00 p.m. Eastern Time or earlier on some holidays or special circumstances) will be initiated at the close of business the same day the request was received.